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Telephone Frequently Asked Questions (FAQs)
- What telephone services are available to students?
- How do I request a telephone line and voice mail box for my room?
- What should I do if I am having trouble with the residence hall telephone service?
- How do I make a call to a student or to campus offices?
- How do I make local telephone and toll free calls?
- Are Long Distance Services available for students?
- How do I make a long distance call from residential housing facilities?
- I have no dial tone.
- How do I check what is the phone number in my residential room?
- What should residential students do if they can receive calls but they cannot dial out?
- What should residential students do if they can make calls but cannot receive any calls?
- What should residential students do if they have static noise on their phone line?
- What telephone services are available to faculty, staff, and department offices?
- How do faculty, staff, and offices order new phones or changes to phone service?
- What should faculty, staff, and offices do for problems with phone service?
- How do faculty, staff, and department offices make a long distance call?
What telephone services are available to students?
Telephone service and voice mail box is available to resident students by request only. Students will need to bring their own telephone and telephone cord to campus.Top
How do I request a telephone line and voice mail box for my room?
You can request a phone line and voice mail box by sending an email to helpdesk@goucher.edu. Please include your name, dorm and room number and the label number on the wall jack where you want your phone line to be activated. A confirmation work ticket will be generated by the helpdesk and the telephone line will be installed in your room between 3 to 5 business days from the time the ticket was generated.
What should I do if I am having trouble with the residence hall telephone service?
Students who are experiencing telephone problems should place a “Need help!” hangtag on their residential room door during the two-week period of the Connection Fair. A hangtag on the door alerts the Information Technology staff to stop by the room and help you with a computing, telephone, or cable television problem.
If you are experiencing problems with your telephone service after the Connection Fair, please contact the Help Desk.
How do I make a call to a student or to campus offices?
To make a call to another student or to a campus office, simply dial the four digit extension.
How do I make local telephone and toll free calls?
For local calls, dial 9 + number from campus phones. Please note that local Baltimore calls require you to dial both the area code and the phone number.
For toll free calls, dial 9 + 1 + 10-Digit Toll Free Number.
Are Long Distance Services available for students?
Goucher College no longer provides long distance telephone services and options for students.
How do I make a long distance call from residential housing facilities?
You can use a pre-paid calling card to make a long distance call from the residence hall room phone.
I have no dial tone.
Make sure you have plugged your phone into the correct outlet. Your telephone should be plugged into the white jack. The gray jack is for your network connection. In the New Residence Hall and Heubeck Hall make sure your phone is plugged into the jack marked with a telephone icon. If you are continuing to have a problem, please call the Help Desk at extension 6322.
How do I check what is the phone number in my residential room?
If you do not know the phone number of your room, please call the Help Desk at extension 6322 or the Office of Community Living at extension 6424.
What should residential students do if they can receive calls but they cannot dial out?
Check for a Pulse/Tone (P/T) switch on the phone, your phone should be set for Tone (or T). If the switch is already on Tone then try connecting a different working phone to the outlet. If a different phone is working then the problem is with your phone. If a different working phone does not work, then call the Help Desk to report the problem.
What should residential students do if they can make calls but cannot receive any calls?
Check your ringer button and make sure that the ringer is on. If your room is a double or triple room, make sure you have not plugged in your phone into your roommate’s phone line. Try switching the phone jacks or you can verify your phone number by calling either the Help Desk at 6322 or the Office of Community Living at 6424.
What should residential students do if they have static noise on their phone line?
If you are using a cordless phone try changing the channel and make sure the battery is fully charged. Try connecting a regular corded phone and if you are still experiencing a problem, please call the Help Desk.
What telephone services are available to faculty, staff, and department offices?
All faculty and staff receive a Meridian digital telephone and a voice mail account. A Meridian Digital Telephone Guide is available on the Information Technology web site to learn more about its features and controls.
How do faculty, staff, and offices order new phones or changes to phone service?
Faculty, staff, and offices should call the Help Desk to request new telephones or changes to telephone service.
What should faculty, staff, and offices do for problems with phone service?
Faculty, staff, and offices should call the Help Desk if they are experiencing problems with telephone service or voice mail.
How do faculty, staff, and department offices make a long distance call?
Long Distance calls that are made from faculty, staff, or office telephones will require the use of an authorization code. After you have dialed the long distance number, you will hear a tone. When you hear the tone, please enter the authorization code.
To make a Long Distance call:
Dial 9 + 1 + Area Code + 7-Digit Number + Wait for the Tone + Last 5 Digits
To make an International call:
Dial 9 + 011 + Country Code + City Code + Number + Wait for the Tone + Last 5 Digits
To make a toll-free call:
Dial 9 + 1 + 10-Digit Toll Free Number
Faculty and staff must obtain an authorization code from the Help Desk in order to make a long distance call.
Remember: the use of Goucher telephone services is intended for business purposes only.