Help & Assistance

Help Desk

• Hours of Operation: Monday through Friday: 8 a.m. to 5 p.m. 
                                               Monday through Thursday: 5 p.m. to 9 p.m. (During Fall and Spring Semesters Only)
• E-mail address: helpdesk@goucher.edu
• Phone number: 410.337.6322
• Submit an online request: http://helpdesk.goucher.edu (Goucher username and password required) or leave a message using Live Help.  

Live Help

The Help Desk is currently using a web-based live help system during winter and summer breaks at random times from 8am to 5pm, Monday through Friday.  Click the icon below to engage the live help system.

 

  

Online Communities

Goucher College Help Desk
 

Password Problem?

If you're password has expired or you need to create a new one, please visit http://password.goucher.edu. 

Emergency Phone Line

Disruptions of campus-wide services after business hours can be reported by calling the emergency phone line at 410.337.6322.

 

Help Desk Service Level Agreement

A Help Desk Service Level Agreement has been created to provide an understanding between the Information Technology Help Desk and the Goucher College community on the type of support that is provided by the Help Desk. To view the Service Level Agreement, click here.

 

Decker Center for Teaching, Learning, and Technology (CTLT)

 

The CTLT provides an interactive environment dedicated to excellence in teaching and learning for faculty, staff, and students. The Center is the gathering point for collaboration and discussion of issues dealing with today’s teaching and learning challenges and opportunities. The Center provides resources to its constituents that encourage exploration of new ideas and new technologies. Center professionals provide models of innovation, collaboration, and creative solutions to learning needs.

• Location: Athanaeum

• E-mail address: ctlt@goucher.edu

• Phone number: 410.337.6066