File Not Printing? Check the Following...

• Confirmed the print job with papercut.
• File is not larger than 200 MB.
• Not logged in to a black and white printer after sending a job to Goucher_Color_Print.
• Connected to GoucherWIFI when using WebPrint or Mobility Print from your laptop.
• Sent only 1 or 2 jobs at a time then clicked the Print Release button (instead of the Print All button).

If Unable to Print from iMacs in Learning Commons

• Make sure the PaperCut client (PCClient) is running.
• If not, double-click the PCClient icon that’s in the top right corner of the desktop.
• Make sure to log into PaperCut using your Goucher credentials when prompted. Change "Goucher User" to your username.

Job Stuck in the Copier?

• Don’t just step away. Try to delete the job using the status/job cancel button.
• Find a student tech to assist you. If they are not available, ask a librarian for assistance.
• If you lose printer points because the job didn't go through, request a refund by logging in to print.goucher.edu and click "Recent Print Jobs." You will then see an option to request a refund. Provide detailed information of what happened.

Important Links

How-To Instructions on Basic Copier Functions

More Copier Troubleshooting Tips